At Playdouble, we believe that we are only as good as our customers' perception of us. Therefore, the highest level of integrity is the only standard by which PlayDouble can operate.

Payouts

Playdouble is committed to prompt payment of customer cash out requests, guaranteed.

Commitment to Customer Service

At Playdouble, our highest priority is customer satisfaction. That's why our Customer Care team is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your concerns.

Limiting Access by Minors

Playdouble requires new customers to declare that they are of lawful age in their respective jurisdiction, and we pursue reasonable measures to verify this information.

As such, Playdouble does not allow anyone under the age of 18 to play its games. Furthermore, to ensure that minors do not play, we are required to obtain the names, addresses, sex and age of each customer. We also ensure that all advertising, sponsorship and promotional activity is not targeted at minors. The Interactive Gaming Council guidelines we follow, include implementing controls to limit access by minors.

Here are some easy steps to help you prevent minors from logging on and gambling without your knowledge:

• Use child protection software to block gaming sites from under 18s
  
• Do not leave the computer unattended when you are logged in to the software
  
• Do not share your credit card or bank account details with minors
  
• Do not leave the 'Save Password' option enabled on any Playdouble software login screens
  
• Create separate profiles for your children on computers, so that when they do log in they cannot access your information.
  
• If you know someone under the age of 18 (or the lawful age in their respective jurisdiction) who is registered with us, please contact us at support@playdouble.com, immediately.